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DRAFT — NOT FOR PUBLIC EMERGENCY USE
Draft content aligned with ILCOR/AHA resuscitation guidelines, IFRC/Red Cross first aid guidance, WHO emergency care principles, and NFPA fire safety standards. Requires expert review before publication.
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If someone needs immediate help with de-escalation of agitated person, use emergency mode.
Do this nowMany emergencies get worse when people panic or use the wrong action. Learning de-escalation of agitated person gives you a simple plan to protect yourself and help others while waiting for professional responders.
Follow these in order when you need this skill.
Check the scene for danger before you help. Do not become another casualty. Call for help when needed.
Reduces aggression through distance, calm tone, active listening, non-threatening posture, and clear boundaries.
Speak in a steady voice. Stay with the person. Do not force them to talk about trauma.
Move away from danger. Offer simple comfort. Help them contact family if they want.
Call emergency services for danger to self or others. Mental health crises need trained support.
Things that can make the situation worse
Review this skill with a family member. Say the steps out loud and name one time you would call emergency services instead of doing more.
Question 1
What should you do first when using de-escalation of agitated person?
Answer: Make sure the scene is safe. Scene safety comes first. You cannot help if you become injured too.
Question 2
When should you stop and wait for professional help?
Answer: When you are unsure, untrained for the next step, or the situation is beyond basic first aid. Civilians save lives by calling for help and doing simple actions safely. Know your limits.
Practice this skill for these emergency situations.
More skills in Assess the situation.