Found confused person

●Moderate

Call 112

⚠️ Check: Is the area safe for you to approach?

Traffic
Heat exposure
Medical emergency underlying

Quick summary

Talk gently. Check bracelet or phone number. Stay with them. Call 112.

Do This Now

Step 1: Approach slowly and introduce yourself — speak simply
Step 2: Ask name and if they have phone number or address written
Step 3: Check for medical alert bracelet or contact in wallet
Step 4: Stay with them in safe public place — offer seat and water
Step 5: Call 112 or take to nearest police or medical post for help

Do Not

❌

DEVELOPMENT FIXTURE — Do NOT leave them alone once you have engaged — may walk into traffic.

❌

DEVELOPMENT FIXTURE — Do NOT assume drunk — treat as medical until proven otherwise.

How to Call for Help

DEVELOPMENT FIXTURE — 112 — say "confused elderly person found at [location]."
DEVELOPMENT FIXTURE — Hospital ER can search missing person reports.

When Professional Care Is Needed

Unconscious, chest pain, or aggressive confusion needs ambulance not just police.

DEVELOPMENT FIXTURE — Sudden confusion may be stroke — FAST signs need ambulance.
DEVELOPMENT FIXTURE — Police reunite with family using missing person database.

Know your limits: DEVELOPMENT FIXTURE — Stay, comfort, and connect to official help. Long-term care is for professionals.

Call 112

This helper does not contact emergency services. You must call yourself.

Call 112

Learn more

When you are safe, you can read more about this emergency.

Full guide and explanation →

Before you help

Before you help: If possible, ask the person for permission before helping. If they cannot respond and are in danger, help anyway.

Draft guidance — professional review pending.

In a serious emergency, always call 112 for professional help. AidNow content is under active review and should not replace professional medical advice.

Current step: Step 1 of 5

Call 112

Found confused person — Do This Now | AidNow