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Escalator accident

Urgent

⚠️ Check: Is the area safe for you to approach?

Pulling trapped clothing against escalator motion worsens entrapment and injury.

Hit stop button. Do not pull against motion. Call staff and 112. Keep others away.

Step 1: Hit the emergency stop button at top or bottom of escalator immediately
Step 2: Do not try to pull the trapped limb or fabric against the direction of travel
Step 3: Call for mall or station staff and 112 if injury or entrapment continues
Step 4: Keep others off the escalator — redirect traffic
Step 5: If someone fell, do not move them if neck or back injury is possible

DEVELOPMENT FIXTURE — Do NOT restart escalator while someone is entrapped.

DEVELOPMENT FIXTURE — Do NOT pull limb forcefully against step direction.

DEVELOPMENT FIXTURE — Do NOT allow crowd to step over trapped person on steps.

DEVELOPMENT FIXTURE — Do NOT light lighters for visibility in crowded metro escalators.

DEVELOPMENT FIXTURE — Alert venue staff immediately — they know local shutoff and maintenance contacts.
DEVELOPMENT FIXTURE — Call 112 if entrapment continues, bone visible, or person unresponsive after fall.
DEVELOPMENT FIXTURE — Describe escalator location within building and whether machine is stopped.

Limb entrapment, amputation risk, or head injury needs emergency response.

DEVELOPMENT FIXTURE — Crush and amputation injuries from escalators need emergency surgery.
DEVELOPMENT FIXTURE — Anyone who fell down a long escalator needs spinal assessment.

This helper does not contact emergency services. You must call yourself.

Escalator accident — Do This Now | AidNow