Separated, no signal

●Urgent

Call 112

⚠️ Check: Is the area safe for you to approach?

False rumours
Unsafe travel for search
Repeated aftershocks or flood

Quick summary

Go to meeting point. Register at centre. Try SMS. Leave note if safe.

Do This Now

Step 1: Go to pre-agreed meeting point or official evacuation centre
Step 2: Register your name at disaster desk — both sides must check in
Step 3: Send SMS — sometimes works when voice calls fail
Step 4: Leave written note at home or landmark if safe to reach
Step 5: Use radio news and community loudspeakers for official messages

Do Not

❌

DEVELOPMENT FIXTURE — Do NOT drive into disaster zone blindly searching.

❌

DEVELOPMENT FIXTURE — Do NOT trust unverified social media reunification posts alone.

How to Call for Help

DEVELOPMENT FIXTURE — 112 when any signal returns — even seconds is enough for location SMS.
DEVELOPMENT FIXTURE — Out-of-state relative as message hub if local lines down.

When Professional Care Is Needed

Missing vulnerable member still needs police report even without phone.

DEVELOPMENT FIXTURE — Police missing persons report does not require your phone — use centre phone.
DEVELOPMENT FIXTURE — Injured or child missing overrides communication problems — report in person at police.

Know your limits: DEVELOPMENT FIXTURE — Use agreed plans and official registries. Limit risky travel without information.

Call 112

This helper does not contact emergency services. You must call yourself.

Call 112

Learn more

When you are safe, you can read more about this emergency.

Full guide and explanation →

Draft guidance — professional review pending.

In a serious emergency, always call 112 for professional help. AidNow content is under active review and should not replace professional medical advice.

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Call 112